Privacy Policy
Mybuy.lk is owned and managed by MYBUY (PVT) LTD. We respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.
By using Mybuy.lk, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
We may collect personal information from you when you:
Create an account on Mybuy.lk
Place an order through our website
Contact us through phone, email, WhatsApp, forms, or social media
Subscribe to updates, offers, or promotions
Use our website and services
The information we collect may include:
Name
Contact number
Email address
Billing and delivery address
Order details
Payment details, where applicable
IP address, browser type, device information, and website usage data
How We Use Your Information
We use your personal information for the following purposes:
To process and deliver your orders
To contact you regarding your order
To provide customer support
To manage payments, refunds, returns, and exchanges
To improve our products, services, and website experience
To send order updates, offers, and promotional messages
To prevent fraud, misuse, and unauthorized activity
To comply with legal and regulatory requirements
Order and Delivery Information
Your name, address, and contact number may be shared with courier partners or delivery service providers only for the purpose of delivering your order.
You are responsible for providing accurate delivery and contact information. Mybuy.lk will not be responsible for delays or failed delivery caused by incorrect customer details.
Payment Information
Payments made through Mybuy.lk may be processed by third-party payment gateways or service providers. We do not store your full card details on our website.
Payment information is handled securely by the relevant payment service provider according to their own security and privacy standards.
Sharing of Information
Mybuy.lk does not sell your personal information to third parties.
We may share your information only when necessary with:
Courier and delivery partners
Payment gateway providers
Website hosting and technical service providers
Customer support and communication tools
Government, legal, or regulatory authorities when required by law
Marketing Communication
We may use your contact details to send updates, offers, promotions, and information related to Mybuy.lk.
You may unsubscribe or request to stop receiving promotional messages by contacting us.
Cookies and Website Tracking
Mybuy.lk may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and improve our services.
You may disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no internet-based service is completely secure. Mybuy.lk cannot guarantee absolute security of information transmitted through the internet.
Accuracy of Information
You are responsible for providing accurate and updated personal information. Incorrect or incomplete information may affect order processing, delivery, refunds, or customer support.
Access and Correction
You may request to update, correct, or delete your personal information by contacting Mybuy.lk.
We may need to verify your identity before processing such requests.
Third-Party Links
Our website may contain links to third-party websites or services. Mybuy.lk is not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Privacy Policy
Mybuy.lk reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page.
Continued use of Mybuy.lk after changes are posted means you accept the updated Privacy Policy.
Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
MYBUY (PVT) LTD
339 Main St, Colombo 01100
Email: info@mybuy.lk
Phone: 077 710 3555